ITSM
ServiceNow Admin
ServiceNow Admin prepares you for real ServiceNow admin/dev work with practical scenarios.
What you will cover
- ServiceNow platform navigation and data model
- Users, groups, forms, and lists
- Workflow/Flow Designer fundamentals
- Scripting and development patterns (as applicable)
- Ticket and process scenarios used in enterprises
Module roadmap
- Platform foundations
- Administration essentials
- Process automation
- Development labs
- Interview and project practice